Human-centred Design. Certified TCPS Core; User Research Ethics by the Government of Canada 2020
Perform user interviews, contextual inquiries. Create research analysis, coding and diagrams to promote opportunities that will enhance the user experience
Create value-proposition canvas – Find gain creators and pain relievers. Lead business model canvas and flourishing business canvas model activities.
Develop user personas and behaviour maps. Create empathy, journey and scenario maps. Deliver narrative scenario maps. Discover pain points and define user goals.
Adhere to Accessible Design Guidelines by WCAG, AODA, Material Design Guidelines and Apple Developer Accessibility Guidelines.
Critical Design Thinking Process on 1) Lean UX Process and on 2) Agile Design Sprint
1) Step by Step Lean UX Design Process- Virtual Shopping with Agumented Reality over the Pandemic
Step 1. Persona, Behaviour Map
Step 2. Empathy Map
Step 3. Problem and Vision Statement
Step 4. Scenario Analysis, Pain Points
Step 5. Narrative Scenario Analysis
Step 6. Design Requirements
Step 7. Product Sketch
Step 8. Product Themes
Step 9. Low-fidelity Wireframes
Step 10. High-fidelity Mock-ups
Step 11. User Testing Plan
Step 12. Evaluation, Reflection
2) Step by Step Agile UX Design Sprint Process - Smart Banking App over the Pandemic
Step 1. Retrospective Flow
Step 2. People Problem - User Story
Step 3. ERAF; Entity, Relation, Asset, Flow
Step 4. Prospective Flow - Ideation
Step 5. Data Visualization - Rough Hypothesis
Step 6. Data Visualization - Tableau
Step 7. Data Visualization - Final Hypothesis
Step 8. Product Sketch
Step 9. Low-fidelity Wireframes
Step 10. High-Fidelity Mock-ups
Step 11. User Testing Plan
Step 12. Evaluation and Improvement
Inclusive Design - Accessibility
User-Centred Research Methods - User Research Plan
User-Centred Research Methods - Interview Analysis, Coding
User-Centred Research Methods - Affinity and Rainbow Diagram
User-Centred Research Methods - Insight Statements
UX Strategy - Value Proposition, Business Model Canvas
Contributed to the company's UX strategy by establishing consistent UX standards and patterns across the web, tablet, and mobile, which also adhere to accessibility and responsive standards
Monitored customers’ qualitative and quantitative usage of the product and UX pain points by conducting user interview, and increased overall customer satisfaction and success
Ensured to build highly efficient UX process by providing the appropriate tools and training to create the best wireframes, user workflows, sitemaps, high fidelity designs, prototypes
Delivered UX evaluation system by creating UI/UX scorecard, testing plan and analytics requirement
Defined a disciplined agile design environment by continuously reinforcing design principles and guidelines. It supported the fast-paced development cycle efficiently
AGF Investments.com
Senior Usability Analyst
Collaborated with cross-functional scrum teams during feature development to ensure that product implementations adhere to user experience design specifications
Provided UX assessments of competitive & adjacent technology products as well as analyze emerging technologies and standards that will further contribute to the success of the product
Delivered regular status updates on assigned deliverables and escalate issues appropriately, so that high-quality design was provided on time
Created a simple and consistent user experience by establishing UI/UX Standard
AGF INSTAR
Usability Specialist
Delivered low-fidelity wireframes by leading design brainstorming sessions with cross-functional teams, and collected feedback early in the design stage
Supported clients and project teams to clearly understand design outcome by providing high-fidelity mock-ups for responsive design
Programmed Interactive prototype using a client-side programming language (; i.e. HTML, CSS, JavaScript), and minimized design cycles by collecting user feedback in the pre-production stage
Monitored web analytics data using WebTrends and Google Analytics, and made design suggestions which enhanced user experience.
PRIMERICA
Usability Specialist
Built highly collaborative teamwork with product management by developing a simple design system for Transactional Client Onboarding System
Contributed to the company's UX strategy by establishing consistent UX standards and patterns across the web, tablet, and mobile, which also adhere to accessibility and responsive standards
Defined a disciplined agile design environment by continuously reinforcing design principles and guidelines. It supported the fast-paced development cycle efficiently
Introduced a new prototyping program that assisted clients to validate designs early in the development cycle. It increased client satisfaction
CIBC.com
UI Developer
Closely Collaborated with Content Management Development and Creative Studio for CIBC Internal Channel team, delivered design and content updates using UI client-side programming languages, such as XHTML, CSS and JavaScript
Updated weekly UX information architecture using InVision
RBCPrivatebanking.com
UI Developer/Front-end Developer
Delivered efficient client-side information architecture and UI update template for rbacprivatebanking.com
Successfully managed content for two thousand page website by programming template using client-side programming language, HTML, CSS, JavaScript
Successfully produced UI quality assurance system, and minimized error by seventy percent
Created graphical assets, such as icons, photographs using Adobe Photoshop
Note: Samples Only. I will present the full portfolio upon request during an interview. Distribution and copyright belong to the author.
